Patient Access Representative I: 3rd Shift EOW Fri-Sat

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections only if posting has real specific content. We have description: "Employment Type Part time Shift Evening Shift Description SHIFT DETAILS: Every other Weekend Fri-Sat; 1100p -7:30a". So we have shift details. That could go under Schedule? Or maybe we can put under "Schedule" heading. Also "Employment Type Part time" maybe under "About the role"? Or we could include "Employment Type" as part of description but not a heading. The instruction: do NOT repeat job title as heading. We can include "About the role" heading with prose summarizing role? The posting includes many duties; we can put those under Responsibilities. We need to extract substantive info: shift details, essential functions list, minimum qualifications, physical and mental requirements, etc. We must not include boilerplate like EEO, etc. Remove "Our Commitment" etc. We must not create Pay/Benefits sections unless posting actually states them. No pay or benefits mentioned. So omit those sections. Schedule: we have shift details: Part time, Evening Shift, Every other Weekend Fri-Sat; 1100p -7:30a. So we can put under Schedule heading. Qualifications: Minimum Qualifications listed: high school diploma, one year experience patient access functions, HFMA CRCR or NAHAM CHAA required within one year of hire, one year hospital registration experience, medical terminology, knowledge of diagnostic and procedural coding, insurance verification, communication skills, multi-task, customer service, clerical/computer skills, MS Office, interpersonal skills, accuracy, attentiveness, time management, willingness to learn, collaborative environment, personal presence honesty integrity caring. We can put under Qualifications heading. Skills: maybe separate but we can combine with Qualifications? The instruction: prefer few substantive sections over many thin ones. Could combine Qualifications and Skills into one? But we have headings list; we can choose to include Qualifications and maybe Skills if distinct. However many of the items are skills. Could put under "Requirements" heading for minimum qualifications and maybe "Skills" for abilities. But to avoid thin sections, maybe just one "Qualifications" that includes both requirements and skills. Or we could have "Requirements" for mandatory (education, experience, certifications) and "Skills" for abilities. Let's see content: Minimum Qualifications includes both education/experience and skills like communication, multi-task, etc. So we could put all under "Qualifications". That seems fine. Responsibilities: Essential Functions list is long; we can put under Responsibilities heading. About the role: Could include brief summary: Part-time evening shift registration associate performing patient registration, insurance verification, etc. But we must not invent or summarize away detail; we can keep prose from description? The description includes "Employment Type Part time Shift Evening Shift Description SHIFT DETAILS: Every other Weekend Fri-Sat; 1100p -7:30a". That's not a prose description of role. We could still have About the role heading with a short paragraph summarizing the role based on the essential functions? That might be summarizing but not inventing; it's deriving from content. Probably acceptable. But we must preserve ALL substantive information; we can't omit details. If we put summary, we might lose details unless we also list them elsewhere. We have Responsibilities covering duties. So About the role could be a brief statement like "Part-time evening patient access representative responsible for patient registration, insurance verification, financial collections, and compliance." That's derived but not explicit in posting. Might be considered summarizing. Safer to omit About the role if no explicit "About the role" section. The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So if there is no explicit "About the role" heading in the posting, we should not create it. The posting does not have a section titled About the role. So we should not include that heading. Thus we will include headings: Responsibilities, Qualifications, Schedule. Possibly also "Requirements"? But we have Qualifications covering requirements. Could also include "Requirements" for minimum qualifications (education/experience/cert) and "Skills" for abilities. But that may be thin. Let's see if we can split meaningfully: Minimum Qualifications bullet list includes education/experience/cert; then after that there is a list of skills: Medical terminology, knowledge of diagnostic and procedural coding, insurance verification, communication skills, multi-task, customer service, clerical/computer skills, MS Office, interpersonal skills, accuracy, attentiveness, time management, willingness to learn, collaborative environment, personal presence honesty integrity caring. That's a mix. Could separate: Requirements (education/experience/cert) and Skills (the rest). That would give two substantive sections. Let's extract: Requirements (minimum qualifications): - High school diploma or equivalent combination of education and experience - Minimum of one (1) year experience of patient access functions working within a hospital or clinic environment. - Experience in a complex, multi-site environment preferred. - HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Minimum of one (1) year hospital registration experience and competency. Skills: - Medical terminology and knowledge of diagnostic and procedural coding. - Knowledge and experience of insurance verification with the ability to explain benefits, secure necessary authorizations. - Effective written and verbal communication skills. - Ability to multi-task, prioritize needs to meet required timelines. - Customer service experience. - Strong clerical and computer skills. - Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. - Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. - Accuracy, attentiveness to detail and time management skills. - Willingness to learn other registration related tasks and functions in or outside of their hired team to ensure operational demands are met. - Must be comfortable operating in a collaborative, shared leadership environment. - Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Physical and mental requirements could be another section? Could be "Working Conditions". Not in headings list but we could treat as "Requirements"? But we already have Requirements. Could add a section "Working Conditions" but not in allowed headings list. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should stick to those headings. So we can put physical/mental under Requirements or Qualifications. Probably under Requirements as they are requirements. Thus we have sections: Responsibilities, Requirements, Skills, Schedule. Check if any content for Benefits, Pay: none, so omit. Now we need to output HTML fragment only, no markdown. We'll produce:

Responsibilities

• ... each essential function as li

We need to preserve all substantive information; we must not omit any duty. So we need to list each essential function as separate li. The essential functions paragraph is long with many sentences separated by periods. We'll split into logical items. Let's parse: Essential Functions list (starting after "Essential Functions"): 1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. 2. Greets patients upon their arrival and enters patient into patient tracking system; distributes patient information according to hospital policy and compliance regulations. 3. Obtains State issued photo ID. 4. Identifies and selects the correct medical record number for patients already listed in the hospital database (master patient index) or creates a new medical record number for unlisted/new patients. 5. Validates and enters patient demographic information and primary care physician information into the hospital information system. 6. Reviews information for accuracy 7. Understands the requirements of various insurance payers including capitation services and obtains insurance referrals, insurance forms, patient financial responsibility forms, and insurance cards. 8. Maintains knowledge of insurance requirements communicated by email, memorandum, educational opportunities, and in-services. 9. Verifies patient insurance and eligibility/benefits at registration, at patient type change and when required. 10. Verifies physician scripts for completion and according to policy following up as needed for invalid or incomplete scripts including converting ED registration level of care/status changes to inpatient or observation. 11. Understands the basics of coding diagnoses and procedures as required for insurance authorizations and Medicare compliance. 12. Utilizes online program for Medicare compliance, checking for diagnosis codes that correlate to testing ordered by physician. 13. Obtains consents for Advance Beneficiary Notices (ABN) when required by Medicare. 14. Utilizes system generated Work Alerts and Work Queues to identify any omissions or errors. 15. Resolves all identified omissions and / or errors within 72 hours of admission. 16. Collects self-pay deposits, co-payments, and deductibles from patients. 17. Identifies any outstanding prior balances from previous visits, notifies patients during financial discussion and requests payment. 18. Posts all patient payments into hospital system, provides patient/family member with receipt. 19. Follows department / hospital policies and procedures for handling and safeguarding monies and reconciles all point of service payments at end of shift and deposits with Cashier. 20. Assists and provides information to patients or guarantors on Financial Assistance. (Note typo Ffinancial Aassistance but we keep as is) 21. Refers to financial counseling as needed. 22. Distributes information on the No Surprises Act according to policy. 23. Explains and obtains legal signatures from the patient or legal guardian on consents for treatment, level of care/status change as required by Federal and State law and payments. 24. Assures Admission or Observation paperwork is available and transported to the correct Nursing Unit per policy. 25. Scans all consents, cards, scripts into document imaging system. 26. Bands patient with wristband as per department policy. 27. Coordinates with the Clinical Team as necessary to assure patient safety and efficient service delivery. 28. Provides flexibility to serve in any outpatient registration area that requires additional support to maximize patient flow and excellence in customer service. 29. Understands downtime and disaster protocols and when necessary, implements and utilizes organizational and departmental procedures. 30. Manages time effectively to perform complete registrations while meeting departmental productivity standards in compliance with system productivity policies. 31. Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. 32. Completes registrations to meet department accuracy standards for error-free work. 33. Participates and completes all assigned educational and skills development activities as assigned. 34. Participates in department or individual performance improvement initiatives as assigned or directed by manager and necessary day-to-day tasks aimed at ensuring departmental metric performance. 35. Other duties as needed and assigned by the manager. 36. Must possess the ability to comply with Trinity Health policies and procedures. 37. Must be comfortable operating in a collaborative, shared leadership environment. 38. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. We need to include all. Some are repetitive like "Must possess the ability to comply with Trinity Health policies and procedures." appears also earlier in Minimum Qualifications but we keep. Now Requirements section: list items. Requirements items: - High school diploma or equivalent combination of education and experience - Minimum of