Patient Access Representative I: 3rd Shift EOW Fri-Sat

Employment Type: Part time
Shift: Evening Shift (Every other weekend Fri–Sat, 11:00 p.m. – 7:30 a.m.)

Responsibilities

• Greet patients upon arrival and enter them into the patient tracking system; distribute patient information according to hospital policy and compliance regulations.
• Obtain state-issued photo ID and identify/select the correct medical record number for existing patients or create new records for unlisted/new patients.
• Validate and enter patient demographic information and primary care physician details into the hospital information system, ensuring accuracy.
• Understand insurance payer requirements, obtain insurance referrals/forms, verify patient insurance eligibility/benefits, and secure necessary authorizations.
• Verify physician scripts for completion and policy compliance, including converting ED registration level of care/status changes to inpatient or observation.
• Utilize online programs for Medicare compliance, checking diagnosis codes correlating to testing ordered by physicians, and obtain Advance Beneficiary Notices (ABN) when required.
• Resolve system-generated Work Alerts and Work Queues omissions/errors within 72 hours of admission.
• Collect self-pay deposits, co-payments, deductibles, and outstanding prior balances; post payments into the hospital system and provide receipts.
• Assist patients/guarantors with financial assistance information and refer to financial counseling as needed.
• Distribute information on the No Surprises Act according to policy.
• Explain and obtain legal signatures for consents for treatment, level of care/status changes, and payments as required by federal/state law.
• Ensure admission/observation paperwork is available and transported to the correct nursing unit per policy.
• Scan all consents, cards, and scripts into the document imaging system and band patients with wristbands per department policy.
• Coordinate with the clinical team to ensure patient safety and efficient service delivery.
• Provide flexibility to support any outpatient registration area to maximize patient flow and customer service excellence.
• Understand and implement downtime and disaster protocols as necessary.
• Manage time effectively to perform complete registrations while meeting departmental productivity and accuracy standards.
• Participate in assigned educational/skills development activities and performance improvement initiatives.
• Perform other duties as assigned by the manager.

Requirements

• High school diploma or equivalent combination of education and experience.
• Minimum of one (1) year of patient access experience in a hospital or clinic environment; experience in a complex, multi-site environment preferred.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Medical terminology and knowledge of diagnostic/procedural coding.
• Experience with insurance verification, including explaining benefits and securing authorizations.
• Effective written and verbal communication skills.
• Ability to multi-task, prioritize, and meet timelines.
• Customer service experience and strong clerical/computer skills.
• Basic understanding of Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Excellent interpersonal skills for dealing with peers, internal/external customers.
• Accuracy, attention to detail, and time management skills.
• Willingness to learn other registration-related tasks to meet operational demands.
• Ability to operate in a collaborative, shared leadership environment.
• Personal presence characterized by honesty, integrity, and caring to inspire and motivate others.

Physical and Mental Requirements

• Operates in a typical office environment (well-lit, temperature-controlled, hazard-free).
• Frequent communication (in person and by phone) with individuals across all locations.
• Manual dexterity for keyboard operation, repetitive actions, and fine manipulations.
• Speech and hearing required for extensive telephone and in-person communication.
• Near visual acuity; subject to eyestrain from prolonged CRT screen use.
• Low to moderate noise level.
• Ability to set/organize work priorities and adapt to frequent changes in a potentially stressful environment with diverse personalities/work styles.
• Occasional lifting/carrying of approximately 15 pounds and/or pushing patients in wheelchairs up to 440 pounds.