Patient Access Representative I-1

About the role

This position requires variable shifts of day, evening, weekend and holiday coverage.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collections Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Involved in customer service, message distribution, ancillary scheduling and referrals management.
• Interacts with medical professionals and other care team members from diverse cultures and backgrounds.

Requirements

• A high school diploma or equivalent (GED).
• One year of customer service experience.

Qualifications

• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing.

Skills

• Customer service skills.
• Ability to interact with diverse cultural and background populations.

Benefits

N/A

Pay

$15.00 per hour

Schedule

Shifts vary based on clinic needs.