Patient Access Representative I

About the role

It's more than a career, it's a calling. Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Located at SSM Health St. Mary's Hospital - Madison, WI.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Qualifications

High School diploma/GED or 10 years of work experience. No prior experience required.

Skills

• Experience with EHR and patient registration preferred
• Proficient computer skills
• Excellent customer service skills

Benefits

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Schedule

PRN, variable shifts, to include weekend, holiday, and on call rotation. PRN is required to work 16 hours per pay period. Must be available for 2 week training