Patient Access Representative I-1

About the role

This position greets and welcomes patients and families in person or on the telephone, optimizes clinic efficiency, maintains patient accounts, collects co-pays and balances, protects patient confidentiality, interacts with medical professionals, and handles customer service tasks.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Schedules appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Manages ancillary scheduling and referrals.
• Interacts with medical professionals and other care team members from diverse cultures and backgrounds.

Requirements

• High school diploma or equivalent (GED).
• 1 year of customer service experience.

Qualifications

• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing.

Skills

• Customer service skills.
• Ability to interact with diverse cultural backgrounds.

Benefits

N/A

Pay

$15.00 per hour

Schedule

Shifts vary based on clinic needs. Hours of operation include Monday–Friday, 8:00 AM–4:30 PM for specialty clinics and Monday–Friday, 12:00 PM–8:00 PM for after-hours care, with additional weekend and holiday coverage.