Patient Access Representative I

This position is designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana. Flu vaccines are required. Work schedule: Tuesday–Friday, Midnight–6:30 AM.

About the role

Responsible for the first impression of Arkansas Children’s. Performs basic functions relative to scheduling and registration for outpatient clinics, including complete and accurate demographic and insurance information.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families, and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, and insurance verification.
• Completes discharge scheduling and ensures follow-up appointments and tests are scheduled.
• Able to register in one or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow, and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Requirements

• High school diploma or GED (or equivalent) recommended; no formal education required.
• Entry-level position; no prior experience required.

Pay

Most new hires start between $17.20–$21.50 per hour, depending on experience and qualifications.