Patient Access Representative - Float

About the role

Join a team where your work matters — every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. As a Patient Access Representative Float, you will serve as a key point of contact for patients, coordinate appointments, verify patient information and insurance, and help ensure patients receive timely access to care. This role requires travel to multiple clinic locations; reliable transportation is a must. Flexibility is essential as the schedule varies. The home base is Janesville, with coverage also required at Fort Atkinson, Evansville, and Whitewater. Worker type: Regular.

Job Summary: Responsible for communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance, and clinical information for the procedure.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre‑certification/authorization.
• Provides counseling to patient, participant, or their representative regarding pre‑service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Requirements

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs.
• Rare climbing.

Licenses & Certifications

• None required

Customer service skills are required.

Schedule

• Full‑time, 40 hours per week
• Primary shifts: Monday through Friday, 8‑hour shifts between 6:30 a.m. and 7:00 p.m.
• Occasional weekend coverage as needed
• Work shift: Day Shift