Patient Access Representative - Float

About the role

It's more than a career, it's a calling. Join a team where your work matters — every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

As a Patient Access Representative Float, you will serve as a key point of contact for patients, coordinate appointments, verify patient information and insurance, and help ensure patients receive timely access to care. This role requires travel to multiple clinic locations; reliable transportation is a must and flexibility is essential as there is no set schedule. Customer service skills are required.

Your home base will be the Monroe clinic, with coverage also required at Albany, Brodhead, New Glarus, Durand, Lena, and Freeport.

Job Summary: Responsible for communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance, and clinical information for the procedure.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant, or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Requirements

Education: High School diploma/GED or 10 years of work experience

Experience: No experience required

Physical Requirements:

• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications: None

Skills: Customer service skills required

Schedule

Full-time, 40 hours per week. Hours are primarily on weekdays from 6:30 a.m. to 6:00 p.m., with occasional weekend coverage as needed. Work shift: Day Shift (United States of America). Scheduled weekly hours: 40.