Patient Access Representative - ER Main

About the role

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification and financial clearance (including pre‑visit collection)
• Ensure the most accurate patient data is obtained and populated into the patient record
• Maintain exceptional attention to detail
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, as well as federal, state and accreditation agencies

Requirements

• 1‑3 years clerical experience (preferred)
• Customer service experience (preferred)
• Experience with medical terminology (preferred)
• Experience with insurance plans (preferred)
• High School diploma (required)
• Some college (helpful)
• Ability to push, pull, and/or lift 50 lbs on a regular basis
• Prolonged standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Skills

• Communicate effectively both orally and in writing
• Excellent telephone etiquette
• Establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff and insurance companies
• Strong organizational skills
• Attention to detail
• Ability to work under stress
• Meet deadlines
• Perform all daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems
• Ability to use a 10‑key calculator and computer keyboard

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)
• Caring, collaborative team where your voice matters
• Opportunity to help shape the future of healthcare through innovation, technology, and compassion
• Growth opportunities as Mercy grows

Schedule

Saturday & Sunday 7a‑7p