Patient Access Representative - ER

About the role

St. Joseph Hospital is seeking a compassionate, dependable, and customer-focused Patient Access Representative to join our Emergency Department team. As the first point of contact for patients and families entering the ER, you'll play a vital role in delivering an exceptional patient experience while ensuring accurate registration and insurance verification.

Responsibilities

• Register patients in the Emergency Department using mobile workstations (WOWs - Workstations on Wheels)
• Obtain and verify patient demographic and insurance information
• Update patient records accurately and efficiently
• Assist patients and families with the registration process
• Collaborate with clinical teams in a fast-paced trauma center environment
• Deliver outstanding customer service during stressful and sensitive situations

Schedule

Full-time. Four 10-hour shifts per week. Night shift schedule. Start times may begin at 12:30pm, 3:00pm, and 5:00pm. 30-minute meal period. Schedules are provided approximately one month in advance and reset every 28 days. Candidates must have open availability, as St. Joseph Hospital operates 24/7.

Training

Initial training typically takes place during daytime hours for the first one to two weeks. Once training is completed, team members transition to their regular night shift schedule.

Qualifications

• Excellent customer service and communication skills
• Reliable with strong attendance habits
• Remain calm and professional in high-pressure situations
• Comfortable working on their feet for much of the shift
• Can confidently interact with patients from diverse backgrounds during difficult circumstances

Work environment

This role is based in a busy Emergency Department and Level II Trauma Center setting. Employees may encounter:

• Medical emergencies and trauma situations
• Children and adult patients
• Behavioral health and 5150 patients
• Exposure to blood, injuries, and end-of-life situations

While we can teach our registration systems and insurance processes, we value candidates who bring strong interpersonal skills, professionalism, and a genuine commitment to helping others.

Pay and benefits

The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type

This is a fully onsite position in Orange, CA.