Patient Access Representative ER

Position Summary

This position conducts registration and obtains financial reimbursement for all patients accessing services at Medical Center Health System facilities or clinics. It reviews account information to optimize collection efforts and system recording events, expedites reimbursement and compliance, resolves issues as they arise to support point‑of‑service decisions, performs financial counseling when appropriate, and explains and obtains signatures on legal forms and registration materials.

Responsibilities

• Conduct patient registration and secure financial reimbursement.
• Review and optimize account information for collection efforts.
• Record events in the system to expedite reimbursement and ensure compliance.
• Resolve registration or reimbursement issues promptly.
• Provide financial counseling to patients as needed.
• Explain and obtain signatures on legal and registration documents.

Education and Required Qualifications

High school diploma or equivalent required.

Strong organizational abilities, professional customer service skills, and excellent oral and written communication. Accurate and efficient keyboarding with proficiency in common office software applications. Ability to remain calm under fast‑paced or stressful conditions, work effectively in a team, and meet deadlines and productivity standards.

Preferred Qualifications

• Prior experience in the medical field, including knowledge of admitting/registration processes, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, and third‑party funding resources.
• Previous cash collections experience.
• Prior insurance knowledge.
• Experience related to financial or medical backgrounds.

Physical Demands and Working Conditions

Typical office environment with extensive sitting and periodic standing and walking. May be required to lift up to 20 pounds. Significant use of personal computers, phone, and general office equipment. Requires adequate visual acuity and the ability to grasp and handle objects. Effective communication through reading, writing, and speaking in person or on the telephone is essential. Off‑site travel may be required.