Patient Access Representative

Methodist Hospital is looking to hire a Patient Access Representative to join our team. Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

About the role

This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors and customers by providing a warm welcome and ensuring interactions are professional and courteous. The role involves gathering demographic information for complete and accurate registration, including insurance verifications for outpatient services, emergency center arrivals, and admissions. The position requires expertise in insurance selection to accurately input information provided by the patient/guarantor and validate it using payer eligibility resources to ensure the accuracy of claim submission.

This position must be cross-trained to support the overall registration process in the Emergency Center, General Admitting, and Surgery Admitting. Adherence to the EMTALA policy is required during the registration process when gathering insurance information and collecting payments in the Emergency Center. Compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting is mandatory. The role also requires attending continuing education classes and completing mandatory training to maintain department-specific requirements and professional growth.

Responsibilities

• Provide a warm welcome and professional interactions with patients, visitors, and customers.
• Gather and verify demographic and insurance information for accurate patient registration.
• Utilize payer eligibility resources to validate insurance information for accurate claim submission.
• Support registration processes in the Emergency Center, General Admitting, and Surgery Admitting.
• Adhere to EMTALA policy during registration and payment collection in the Emergency Center.
• Maintain compliance with Joint Commission and other hospital and government regulations.
• Attend continuing education classes and complete mandatory training.
• Use registration software extensively.
• Demonstrate competency in insurance selection/process through monthly assessments and annual examinations.

Requirements

• Demonstrated PC and keyboard experience.
• Strong customer service skills.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office.
• Ability to work cohesively and respectfully with a diverse workforce and patient population.
• Critical thinking skills for complex situations.
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with minimal supervision.

Qualifications

Preferred Qualifications

• Post high school degree or certification.
• Healthcare registration experience.
• Healthcare revenue cycle experience.

Equipment likely to be used includes personal computers, copiers, fax machines, telephones, credit card machines, and scanners.

Benefits

Park Nicollet offers a competitive benefits package for eligible positions, including:

• Medical and dental insurance.
• Retirement program.
• Paid time off.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.

As a HealthPartners colleague, benefits are designed to support your total health, including:

• Health, time off, and retirement planning.
• Continuous learning opportunities.

About Us

At HealthPartners, we believe in the power of good—good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We are a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.

We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. At HealthPartners, everyone is welcome, included, and valued. We work together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.