Patient Access Representative

About the role

The Patient Access Registrar ensures a smooth and timely registration/admission process under the direction of the Patient Access Registration Front Line leadership team.

Responsibilities

• Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR), including thorough interviewing techniques, registering patients in appropriate status, and following registration guidelines.
• Ensure accurate and timely documentation of demographic and financial data.
• Obtain and scan appropriate forms into the medical record per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collect, document, and scan all required demographic and financial information.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy, adhering to department standards.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Manage all responsibilities within Compliance guidelines, including Hospital and Department Compliance Plans and Meaningful Use requirements.
• Apply recurring visit processing according to protocol.
• Facilitate use of electronic registration tools (e.g., Wacom’s, iPads) where available.
• Perform additional duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• 1-year experience in a customer service role or health care industry.

Preferred Qualifications

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems.
• Experience with Electronic Eligibility Systems and third-party payer verification websites.
• Medical terminology preferred.

Schedule

• Type: Full-time
• Daily Work Times: 7:30 AM – 4:00 PM
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes