Patient Access Representative
Patient Access Representative
Job Summary: Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility.
- Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
- Distributes and explains forms, documents, and educational handouts to patients and families.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
- Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
- Protects patient privacy and confidentiality in all registration activities.
- Participates in performance improvement and required education.
- Works alternate shifts/areas as needed to support department operations.
- Performs other duties as assigned.
Additional Information
Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.
Education
High School diploma preferred.
Schedule
9:00 am- 7:30 pm 7on/7off Thursday to Wednesday
Benefits
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- And much more...
Company Information
Highpoint Sumner Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.