Patient Access Representative

Patient Access Representative

Duties

• Greets patients/residents, verifies demographics, registers and/or schedules patients/residents, and handles related paperwork.
• Creates electronic files, scans, and routes necessary forms and documents.
• Educates patients/residents and captures their signatures on necessary paperwork.
• Establishes and assigns financial responsibility and/or assists with arrangements while adhering to policies and procedures.
• Collects co-payments, pre-payments, and/or payments on account balances.
• Works through the registration work queue to address and resolve issues such as registration errors, denied insurance claims, and maintenance of the registration database.
• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinates provider schedule, resolves work queue issues, manages recall and waitlists.
• Operates multi-line telephones and serves as a switchboard operator.
• Performs additional duties based on setting, which may include preparation and coordination of charts, organizing supporting provider documents, discussing pre-payment responsibilities, initiating and collaborating on patient/resident financial assistance, tracking patient/resident visits, managing health information management on patient/resident accounts, working on weekly and monthly reports, compiling, distributing, administering, and scoring assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing and charge verification, reminder calls for appointments, hospital admission, making copies, sending faxes, and ordering supplies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. The facility is located at 9576 WI-70, Minocqua, WI 54548, USA. The shift is 8 Hours - Day Shifts and the job schedule is Full time with 40.00 Weekly Hours. The salary range is $16.00 - $23.00.

Employer Information

Sanford Health is an Equal Opportunity Employer M/F/Disability/Vet. For more information about Total Rewards, visit https://sanfordcareers.com/benefits. For questions about the job, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org. Sanford has a Drug Free Workplace Policy and requires a drug screen and pre-employment background screening as a condition of employment.