Patient Access Representative Associate
$1,000 sign-on bonus for external applicants.
About the role
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Uses resources, tools and procedure to complete registration for accounts and in assigned work queues
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening and approving patients for financial assistance programs
- Assists and counsels patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Assists patient in completion of request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
- Other duties as assigned
Requirements
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work from 4:30pm - 1:00am on the following days:
- Week 1: Monday, Tuesday, Wednesday, Thursday & Saturday
- Week 2: Sunday, Tuesday, Wednesday, Thursday & Friday
- Must be 18 years of age or older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands
- Consistent walking, standing, bending, turning, etc.
- Lifting weight: Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
Location: 2805 Campus Drive, Plymouth, MN 55441. The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis are not eligible to receive a sign-on bonus.
Pay
The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Benefits
In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).