Patient Access Representative Associate

About the role

The Patient Access Representative Associate is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into an electronic medical record.

Location: 800 E 28th St, Minneapolis, MN 55407

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Required Qualifications

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers, etc.
• Intermediate level of proficiency with Microsoft Office products
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work the following biweekly rotating schedule from 6:00am - 2:30pm: Week 1: Monday & Wednesday from 7:00am-3:30pm, Tuesday, Thursday and Friday from 5:00am-1:30pm; Week 2: Monday from 9:30am - 6:00pm and Tuesday, Wednesday, Thursday & Friday from 5:00am-1:30pm
• Must be 18 years of age OR older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.