Patient Access Representative Associate

Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in or interviews patient to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• Obtains signatures from patients as needed.
• Collections co-pay or deductibles and responds to questions regarding financial assistance programs available.
• Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Aids patient in completion of request for information forms and submits to appropriate department.
• Gathers medical record information from all departments for collection.
• Mentors new staff.
• Performs other duties as assigned.

Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook.

Qualifications

• High school diploma or GED.
• Preferred qualifications include 0 to 2 years of knowledge of the components of revenue cycle and health care insurance.

Physical Demands

Light Work: Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently.

Schedule

8-hour Day/Evening shifts.

Benefits

• Medical/Dental PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support

Pay

Pay Range: $21.09 to $27.08 per hour.