Patient Access Representative [AQ-12341]

Aquent is thrilled to partner with a leading healthcare organization dedicated to providing exceptional patient care and innovative medical services. This prominent organization is committed to excellence in patient care, research, and education, serving a diverse community with dedication and integrity.

About the role

In this pivotal role, you will be at the forefront of the patient experience, ensuring seamless access to vital healthcare services. Your work will directly impact patients’ ability to receive the care they need, contributing to their well-being and the smooth operation of a dynamic medical environment. This entry-level position is perfect for someone looking to launch their career in healthcare, offering a foundational understanding of patient access services and the opportunity to grow within a supportive team.

Responsibilities

• Greet patients warmly and initiate the registration process, ensuring a positive first impression.
• Accurately collect and record payments at the point-of-service delivery, maintaining secure handling protocols.
• Develop a strong understanding of various health insurance coverage options, related processes, and procedures.
• Address routine patient inquiries and concerns, performing service recovery as needed to ensure satisfaction.
• Collaborate effectively with various staff members, medical professionals, and patients through telephone, email, and in-person communication regarding registration and admitting services.
• Process all necessary admission and registration paperwork, obtaining required documents for billing and compliance.
• Meet individual productivity and key performance indicators as set by department leadership.
• Provide exceptional customer service to all individuals encountered throughout the day.
• Escalate complex registration issues or advanced patient concerns to more experienced team members.

Requirements

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the job.
• Strong interpersonal skills, with the ability to collaborate effectively with individuals at all organizational levels.
• Proficiency in computer systems and software relevant to the functional area.
• Foundational knowledge of medical terminology and various insurance types, including government and commercial plans.
• Must be authorized to work in the United States without sponsorship.
• Must be able to work on a W-2 basis (C2C or 1099 is not permitted).
• Flexibility with schedule; shifts will be on a rotating basis, including weekends.

Skills

• Bilingual proficiency (English and Spanish).

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.