Patient Access Representative [AQ-13925]

Aquent is proud to partner with a leading healthcare organization dedicated to pioneering advancements in patient care, innovation, and medical excellence. This prominent institution is deeply committed to serving a diverse community with dedication and integrity, focusing on groundbreaking research and comprehensive education. Joining this team means contributing to a healthier future and making a significant impact within an environment that values every individual’s contribution.

About the role

In this pivotal role, you will be at the forefront of the patient experience, ensuring seamless access to vital healthcare services. Your work will directly impact patients’ ability to receive the care they need, contributing to their well-being and the smooth operation of a dynamic medical environment. This entry-level position is perfect for someone looking to launch their career in healthcare, offering a foundational understanding of patient access services and the opportunity to grow within a supportive team.

Responsibilities

• Greet patients warmly and initiate the registration process, ensuring a positive first impression.
• Accurately collect and record payments at the point-of-service delivery, maintaining secure handling protocols.
• Develop a strong understanding of various health insurance coverage options, related processes, and procedures.
• Address routine patient inquiries and concerns, performing service recovery as needed to ensure satisfaction.
• Collaborate effectively with various staff members, medical professionals, and patients through telephone, email, and in-person communication regarding registration and admitting services.
• Process all necessary admission and registration paperwork, obtaining required documents for billing and compliance.
• Meet individual productivity and key performance indicators as set by department leadership.
• Provide exceptional customer service to all individuals encountered throughout the day.
• Escalate complex registration issues or advanced patient concerns to more experienced team members.

Requirements

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the job.
• Strong interpersonal skills, with the ability to collaborate effectively with individuals at all organizational levels.
• Proficiency in computer systems and software relevant to the functional area.
• Foundational knowledge of medical terminology and various insurance types, including government and commercial plans.
• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.
• Flexibility with schedule. Shifts will be on a rotating basis, including weekends.

Qualifications

• Bilingual proficiency (English and Spanish).

Benefits

Eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.