Patient Access Representative [AQ-18130]

About the role

Aquent is partnering with a leading healthcare organization dedicated to providing exceptional patient care and innovative health solutions. This organization is at the forefront of delivering compassionate service and ensuring every patient’s journey begins with clarity and support. Join a team where your contributions directly impact patient experiences and operational efficiency, helping to uphold a commitment to community well-being.

We are seeking an enthusiastic and detail-oriented individual to join our client’s Patient Access Services team. This is an incredible opportunity to be the welcoming face and guiding hand for patients as they begin their healthcare journey. You’ll play a pivotal role in ensuring a smooth and supportive admissions and registration process, directly impacting patient satisfaction and the overall effectiveness of healthcare delivery. If you’re passionate about helping others and eager to build a career in healthcare administration, this entry-level position is perfect for you to make a tangible difference every day!

Requirements

• Must be authorized to work in the United States
• Must not require sponsorship of any kind for the duration of the assignment
• Must be able to work on a W-2 basis (C2C or 1099 not permitted)
• Must be flexible to work on a rotating shift basis including weekends; shifts start as early as 7:00 AM and as late as 7:00 PM

Responsibilities

• Securely handle and accurately record patient payments collected at the point of service
• Develop a foundational understanding of diverse health insurance coverage options, related processes, and procedures
• Address routine patient inquiries and concerns, adeptly performing service recovery as needed
• Escalate complex registration issues to senior team members for resolution
• Warmly greet patients and initiate the registration process, maintaining professional communication with various healthcare team members, physicians, guests, and patients through telephone, email, and in-person contact
• Achieve weekly individual productivity targets and key performance indicators as established by department leadership
• Deliver exceptional customer service to all individuals encountered
• Perform a combination of responsibilities across all areas of Patient Access Service operations

Qualifications

• High school diploma or GED equivalent
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the role
• Demonstrated ability to collaborate effectively with individuals at all organizational levels
• Familiarity with computer systems and software relevant to administrative functions
• Basic knowledge of medical terminology, including common insurance types such as Medicare, Medi-Cal, Workers’ Compensation, Managed Care (HMO, PPO, POS), and various health programs

Preferred qualifications

• Bilingual proficiency (English and Spanish) highly preferred

Benefits

Eligible talent receive access to subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. Free online training is available through Aquent Gymnasium.