Patient Access Representative 1
Job Summary
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.
Essential Functions
- Greet patients in a professional and friendly manner
- Collect and verify patient demographic and insurance information, as well as enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies/procedures to patients
- Process payments and provide receipts
- Acquire pre-authorization for procedures as needed
- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Qualifications
- High School Diploma or Equivalent required
- 1-2 years of admitting, scheduling, registration, or insurance verification experience preferred
- Knowledge of medical terminology and insurance verification procedures preferred
- Ability to work in a fast-paced environment and handle multiple tasks
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency
Additional Job Details (if Applicable)
- M-F, schedule ranges between 9AM - 6PM EST hours
- A quiet, secure, stable, HIPPA-compliant workstation is required
Pay Range
$17.71 - $25.28/Hourly Grade 2
Benefits
Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.