Patient Access Representative 1

Position Summary

The Emergency Department Patient Access Representative (PAR) provides customer-service coverage in emergency department locations of Asante and assumes the responsibility for the successful financial outcomes of all patient services. In this role, the ED Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients, while always maintaining patient relations, customer satisfaction, and Asante’s financial solvency.

Duties

• Appointment scheduling
• Registration and insurance verification
• Telephone coverage and data entry
• Filing protected health information (PHI)
• Patient referrals and point-of-service collections

Qualifications

• High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position is required
• Associates degree in business, healthcare, or related field- preferred
• Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience is required
• Preferred: Certified Healthcare Access Associate through the National Association of Healthcare Access Management

Total Rewards

• Competitive Pay: Hourly and salaried positions earn market-based compensation
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire
• Retail Savings: Employer-sponsored retirement plan with company contribution and match
• Paid Time Off: Generous ETO for part-time and above employees
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program

Additional Benefits

• Life insurance
• Disability coverage
• Employee assistance programs