Patient Access Rep - Primary Care & Wellness

About the role

We're looking for someone who can greet patients and guests in a courteous manner, initiate scheduling appointments, and manage the check-in process. You'll also verify accurate identification and demographic data, assist with insurance verification, and improve patient satisfaction. This role requires a minimum of 1 year of experience in a healthcare setting.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt behavior to the specific patient population, including respecting privacy and adapting explanations of services or procedures.
• Communicate with patients and family members to ensure they understand their treatment options and financial responsibilities.

Requirements

Education: High school diploma or equivalent. Preferred: Associate’s Degree. Work Experience: Minimum of 1 year in a hospital, clinic, medical office, or similar customer service-related environment. Experience may include front-line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and various software packages specific to the role.
• Clerical skills and technical knowledge of healthcare insurance benefits, referral and authorization processes, and current knowledge of Federal, State, and Local billing regulations.
• Ability to solve practical problems and handle high-stress situations professionally.
• Excellent decision-making skills and strong analytical skills with a strong attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Skills

• Strong interpersonal skills.
• Good organizational, time management, and conflict resolution skills.
• Respect for privacy and method of introduction to the patient.
• Adapting explanation of services or procedures to be performed.
• Requesting permissions and communicating in a professional manner.

Benefits

At Ochsner, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth within our organization.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible and depend on the department and location.