Patient Access Representative - Primary Care Central

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures understanding of their liability, and addresses questions and concerns.
• Customer Service: Welcomes patients courteously, maintains a low complaint rate, and facilitates access to patient rights and Advance Directives.
• Registration: Accurately registers patients in Epic, manages patient flow, and arranges payment plans.
• Documentation: Documents patient referrals accurately, schedules and reschedules appointments, and processes patient files.
• Clerical Duties: Completes various clerical tasks efficiently, maintains secure cash management, and reconciles daily cash funds.
• Payor Regulations: Researches and resolves claim edits and denials, and maintains a comprehensive understanding of health plan details.
• Other Duties: Acts as a backup, supports clinic initiatives, and provides training as needed.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, multitasking ability, critical thinking, computer literacy, and proficiency in Epic.