Patient Access Representative, Adult Primary Care Clinic

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures understanding of their liability, and addresses questions and concerns.
• Customer Service: Welcomes patients courteously, maintains a complaint rate below 5 per year, and facilitates access to patient rights and Advance Directives.
• Registration: Accurately registers patients in Epic, monitors patient schedules, and arranges payment plans.
• Financial Management: Assists patients with accessing government and community resources, facilitates referrals, and updates patient records.
• Documentation: Documents patient referrals accurately, schedules and reschedules appointments, and processes clerical duties efficiently.
• Payor Compliance: Researches and resolves claim edits and denials within 2 days, and verifies and collects patient payments and account balances.
• Administrative Tasks: Maintains cash in accordance with policies, and reconciles daily cash funds.
• Support: Provides backup support and assists with clinic initiatives as needed.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, proficient computer literacy, and proficiency in Epic.