Patient Access Representative - Primary Care

About the role

This position conducts professional patient interviews, obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor.

Completes payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit.

The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills, and the ability to multitask in a fast-paced work environment are required. Able to answer basic registration questions with minimal support, demonstrates quality customer service, and participates in timely, efficient workflow.

Responsibilities

• Conduct professional patient interviews to obtain demographic, financial, and biographical information.
• Understand insurance terminology and obtain information to appropriately bill payors.
• Verify patient insurance eligibility and confirm benefits eligibility.
• Gather statistical information in compliance with federal and state regulations.
• Complete payment transactions using proper negotiating techniques to collect money owed by patients and guarantors.
• Make referrals to financial resources such as payment plans and lines of credit.
• Deliver quality performance and service excellence.
• Answer basic registration questions with minimal support.
• Demonstrate quality customer service.
• Participate in timely, efficient workflow.

Requirements

• Less than 1 year of applicable experience.
• Strong computer skills.
• Critical thinking skills and the ability to multitask in a fast-paced work environment.

Schedule

Full Time, Day shift (United States of America).