Patient Access Representative - Primary Care

Job Duties

• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Verifies patient demographics and checks patients in for appointments.
• Maintains accurate records and monitors patient wait times.
• Reads and interprets insurance responses and ensures proper assignment of insurance.
• Communicates financial obligations to patients and collects fees at time of service.
• Completes necessary regulatory forms and communicates the purpose of these forms to patients.
• Schedules follow-up appointments and ancillary services as needed.
• Processes multi-channel messages related to patient and physician requests.
• Notifies patients or guarantors of anticipated financial responsibility and collects accordingly.
• Performs cash postings following department guidelines.
• Maintains confidentiality and follows organizational and HIPAA guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Accurately performs medical record maintenance and releases.
• Affords referrals and pre-certifications at the time of encounter.
• Utilizes and maintains patient recall and reschedule lists.

About the Role

This position provides front line support to the department, handling patient inquiries and supporting the patient check out process.

Qualifications

- High School Diploma or Equivalent (GED) - Minimum of 1 year-related work experience

Skills

- Customer Service - Office Politics And Confidentiality - Clerical I - Communication

Benefits

- Full benefits (health, dental and vision) starting on day one - Three medical plan choices, including an expanded network for out-of-area employees and dependents - Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) - Company-paid life insurance, short-term disability, and long-term disability coverage - 401(k) plan that includes automatic Geisinger contributions - Generous paid time off (PTO) plan that allows you to accrue time quickly - Up to $5,000 in tuition reimbursement per calendar year - MyHealth Rewards wellness program to improve your health while earning a financial incentive - Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones - Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance