Patient Access Representative

About the Role

Willamette Valley Medical Center, operated jointly with Lifepoint Health, is dedicated to prioritizing employee well-being to deliver exceptional patient care. As a Patient Access Representative, you will play a vital role in ensuring a positive patient experience by efficiently managing the admitting process and providing superior service.

Responsibilities

• Collects and accurately enters patient demographic, insurance, and financial information into the registration system.
• Distributes and explains forms, documents, and educational materials to patients and families.
• Verifies insurance benefits and obtains necessary precertifications/authorizations.
• Determines and collects required payments (e.g., co-pays, deductibles) or refers to financial counseling.
• Communicates professionally in-person and by phone, providing clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Supports department operations by working alternate shifts/areas as needed.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.

Benefits

• Comprehensive medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection through life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability, paid family leave, and paid time off.
• Financial and career growth opportunities, including tuition assistance, loan assistance, and a 401(k) retirement package with company match.
• Employee well-being programs, including mental, physical, and financial wellness initiatives (e.g., free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional development and ongoing learning opportunities.

Schedule

Full-time (FTE 0.9), 12-hour shifts (DAY SHIFT)