Patient Access Rep - OLGMC Labor and Delivery - Part Time Day

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your primary responsibility will be to greet patients and guests courteously, initiate scheduling, and ensure smooth check-in processes. You'll also handle financial transactions, verify insurance, and enhance patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and resolve conflicts.
• Adapt to different patient populations and maintain professional communication.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent preferred, with an associate’s degree being beneficial.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software specific to the role.
• Strong interpersonal skills and ability to solve practical problems under pressure.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.

Qualifications

• Must have certifications in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or Medical Assistant (or other medical specialty-based certification).
• Knowledge of healthcare insurance benefits, payer guidelines, and regulatory requirements.
• Understanding of federal, state, and local billing regulations.
• Experience with electronic verification and web applications.

Skills

• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software specific to the role.
• Strong interpersonal skills and ability to represent the company professionally.
• Technical knowledge of healthcare insurance benefits and payer guidelines.
• Ability to balance cash drawer and prepare deposit slips.
• Ability to adapt to different patient populations and provide clear explanations.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health insurance coverage
• Patient assistance programs
• Employee wellness programs
• Flexible spending accounts
• Retirement savings plans

Pay

The salary range for this position is $18.00 - $22.00 per hour, based on experience and qualifications. Ochsner Health offers competitive compensation and benefits to attract and retain top talent.

Schedule

This role is typically full-time, with flexible hours to accommodate patient needs. Shifts may vary, including evenings, weekends, and holidays.