Patient Access Rep - OLGMC ED Access Services - FT - 7A-330P

About the role

We are seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting to the Registration Supervisor, you will greet patients and guests in a courteous manner, initiate scheduling appointments, and manage the check-in process. Your role will also involve verifying patient information, processing payments, and ensuring smooth patient flow.

Responsibilities

• Greet patients and guests in a courteous manner, whether via telephone or in person
• Initiate scheduling appointments or completing the check-in process/admission for patients
• Obtain and verify accurate identification and demographical data for the patient’s permanent medical record
• Collect and input patient/guarantor demographic and financial information
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due
• Perform financial analysis of each case and inform patients of financial responsibility
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts
• Adapt behavior to the specific patient population, including respecting privacy, method of introduction, explaining services or procedures, requesting permissions, and communicating style
• Other related duties as required

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction

Qualifications

• High school diploma or equivalent
• Prior experience in healthcare preferred
• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard
• Strong interpersonal skills
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State, and Local billing regulations
• Skills to effectively present information and respond to questions from patients and customers, with proficiency
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism
• Good organizational, time management, and conflict resolution skills
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Skills

• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Proficient with Windows-style applications, various software packages specific to role, and keyboard
• Strong interpersonal skills
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State, and Local billing regulations
• Skills to effectively present information and respond to questions from patients and customers, with proficiency
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism
• Good organizational, time management, and conflict resolution skills
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support you and your family. This includes:

• Health Insurance
• Retirement Savings Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Volunteer Time Off
• Wellness Programs

Pay

The salary range for this position is $18.00 - $22.00 per hour, commensurate with experience.

Schedule

This position is available on a full-time basis, with a flexible schedule to accommodate your needs.