Patient Access Rep, ED Registration, Part-Time Days

About the role

Beacon Health System is hiring a part-time day shift Patient Access Rep, for our ED Registration Department at Memorial Hospital in South Bend, IN.

What You’ll Do

• Follows established policies and procedures to admit and register patients for services in a professional and courteous manner.
• Is responsible for accurate and complete registration of all patients.
• Maintains regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing.
• Collections applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient.
• Obtains all required signatures on paperwork and performs clerical duties as necessary.
• Registers and pre-registers patients by collecting and entering demographic, physician, insurance, and identification information into applicable systems.
• Creates and manages patient accounts, including direct admits, transfers, add-on procedures, and scheduled admissions.
• Audits and updates patient accounts to ensure demographic and financial accuracy.
• Verifies insurance eligibility, benefits, coverage, network status, and required authorizations/pre-certifications.
• Coordinates insurance documentation and follows up with providers to obtain required authorizations.
• Educates patients on insurance requirements, coverage limitations, and pre-certification needs.
• Collects co-pays, deductibles, and patient payments; posts payments and issues receipts.
• Maintains, balances, and reconciles cash drawer transactions.
• Refers patients with financial concerns or self-pay balances to Financial Counselors or Eligibility Specialists.
• Obtains required patient documentation, consents, Medicare forms, and validates medical necessity requirements.
• Processes patient account updates, authorizations, utilization review requests, patient type changes, and insurance corrections.
• Maintains registration records, reports, files, and patient statistics as required.
• Captures patient arrival processes, including notifications, chart preparation, ID bands, and patient escorts.
• Answers calls, processes faxes, and communicates with departments to ensure accurate patient information updates.
• Provides exceptional customer service and supports patients and families professionally.
• Supports departmental quality, productivity, collections, and operational goals while completing assigned duties.

What You Bring

• Strong office and keyboarding skills, including the ability to type a minimum of 40 WPM and effectively operate standard office equipment and reference materials.
• Demonstrates proficiency in computer applications including data entry, word processing, spreadsheets, and the use of multiple healthcare systems and databases.
• Possesses effective telephone and communication skills to accurately relay patient information, physician orders, and referrals while conducting patient interviews and responding to inquiries.
• Maintains knowledge of medical terminology, insurance coverage, managed care processes, and time-of-service collections with the ability to effectively communicate financial responsibilities to patients.
• Exhibits strong interpersonal, customer service, and listening skills when interacting with diverse patient populations, physicians, and internal departments while maintaining professionalism, confidentiality, and sensitivity to language barriers.
• Demonstrates sound judgment, composure in stressful situations, and basic mathematical skills necessary for cash handling and reconciliation activities.

Required Qualifications

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
• A minimum of one year of previous hospital or medical office experience is required.
• A medical terminology course must be successfully completed during the first year of employment.
• Additional college-level courses in the medical practices area are desired.
• Associate degree preferred.
• CHAA certification is highly preferred.