ED Patient Access Representative - Days - Part-time

About the role

Under general supervision, interviews Emergency Department patients to obtain necessary information, prepare admission/registration forms, gather insurance information and perform other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Responsibilities

• Completes Arrival and Registration functions for patients presenting for immediate life-threatening illness or injury, emergency petition, sexual assault, psych evaluation and substance abuse
• Use of standard precautions to prevent exposure to blood and/or body fluids exposure
• Follows EMTALA regulations related to registration and collection of co-payments in the Emergency Dept
• Performs bed-side registrations for ER patients, patients directly admitted to the hospital and for Skilled Nursing Facility/ Sub-acute unit admissions
• Ensures complete and accurate information is obtained bedside from the patient, from a family member, or from the sending facility
• Extensive insurance knowledge for accurate insurance entry for new and out of state patients, patients presenting for auto and Workers Compensation Injury, And Other Liability Situations
• Documents point of origin, sending facility and referral source for patients arriving from other health care facilities, maintaining accuracy of patient records and compliance with the HSCRC
• Responsible for registration of after-hour Radiology patients
• Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects any payments due upon admission and assures insurance verification process is completed
• Inform patients of Medical Center rates, rules and regulations and answers patients' questions. If unable to answer questions, investigates all avenues available to resolve concerns
• Works as a team with clinical staff from all OR's, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas
• Inputs patient information into computer to identify existing, or initiate new medical record, patients' labels, and bracelets
• Scans at time of registration all insurance cards, Photo I.D., Advance Directives and other facility information
• Obtains photographs of patients for identification purposes
• Obtains electronic signature of various registration forms such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change
• Escorts patient to waiting room location as needed
• Meets or exceeds departmental registration timing standard of 7 minutes per patient
• Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer Questionnaire. Enters insurance coverage accurately. Provides notification to insurance carriers as required
• Assists in training new employees for the department
• Performs clerical duties, computer operational duties, filing, record keeping, answering phones and providing excellent customer service
• Handles security keycard distribution for VIP's at L&D
• Meets or exceeds registration accuracy of 97%- evaluated on a quarterly basis
• Collects co-pays, deductibles, out of pocket, and balance due payments via check or credit card. Obtains authorization on all credit card transactions using Epic
• Assists and covers as needed the Hospital Information Desks- working closely with, instructing and training all Information Desk and Lobby Escort volunteers
• Assists with registrations in all Patient Access Registration areas as needed
• Is comfortable in working with many hospital computer applications and systems including but not limited to; Epic, Watch Child, Access E-forms, Outlook Web Mail, OnBase Scanning, Word, and Excel

Qualifications

• High School Diploma or GED
• CHAA certification preferred
• 1 to 2 years related experience preferred
• 6 months to 1 year working in an Emergency Department preferred
• Completion of a Medical Terminology class preferred

Skills

• Responsible for interviewing patients that are experiencing a medical emergency
• Ability to work calmly and efficiently in high-stress situations
• Strong ability to work well on a team with rotating staff
• Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations
• Knowledge in medical terminology preferred
• Skill in using computers and personal productivity applications
• Skill in oral and written communication, including reading comprehension
• Skill in data analysis to gather and update statistics, logs, records and reports
• Ability to type quickly and accurately
• Excellent skill in customer service techniques
• Ability to multi-task and prioritize
• Must be able to work in a patient care environment with exposure to infection and/or contagious disease

Pay

$17.35 - $26.36

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