Patient Access Rep - NSIC Orthopedics - Registration Monday-Friday FT

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your primary responsibility will be to greet patients and guests, initiate scheduling, and ensure smooth check-in processes. You'll also handle financial transactions and insurance verifications, all while maintaining a professional demeanor and fostering positive patient experiences.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations and maintain a respectful approach.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent.
• Strong computer skills, including data entry and Windows-style applications.
• Effective verbal and written communication skills.
• Proficiency with healthcare insurance benefits and payer guidelines.
• Knowledge of Federal, State, and Local billing regulations.

Qualifications

• Preferred certifications include CHAM, CHAA, or Medical Assistant certification.
• Excellent interpersonal and organizational skills.
• Ability to work collaboratively with other departments.
• Good analytical skills and attention to detail.

Skills

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with healthcare insurance benefits and payer guidelines.
• Ability to solve practical problems and manage high-stress situations.
• Collaborative and conflict resolution skills.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health insurance
• Patient benefits
• Employee assistance programs
• Flexible spending accounts
• Retirement savings plans

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.