Patient Access Rep II

Req #: 0000267211 Category: Patient Access Status: Full-Time Shift: Day Facility: Childrens Specialized Hosp Department: Patient Access Services Pay Range: $21.72 - $27.00 per hour Location: 2840 Morris Ave., Union, NJ 07083 Job Title: Patient Access Rep II Location: Union (UNC) Department Name: Patient Access Services Req #: 0000267211 Status: Hourly Shift: Day Pay Range: $21.72 - $27.00 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data. As a Patient Access Representative II, a typical day might include: The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner,A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,The Patient Access Representative II will determine registration status and financial clearance for patients as well as determine patient arrival location based on scheduled services,The Patient Access Representative II will monitor patient throughput and assist patients with the Welcome IPAD Kiosk process,The Patient Access Representative II will assist with the pre registration and financial clearance process,The Patient Access Representative II will demonstrate positive customer services relations to all patients, visitors and staffThe Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycleIn addition to all responsibilities of the Patient Access Rep I, this position serves as a resource for team members, assists in system upgrades and workflow enhancements, and plays a key role in training and mentoring new staffProvides excellent customer service to all patients, colleagues and other external and internal customersUtilizes the electronic medical record EMR system to determine and expedite patient throughput and the arrival processVerifies patient appointment, service location and provides clear direction to patients and visitorsAmbassador of the IPAD & Kiosks Welcome processCoordinates and collaborates with the service department for scheduled and add-on visitsDemonstrates proficiency in the entire preregistration, registration, and encounter clearance processesMeets all requirements and responsibilities of the Patient Access Representative 1 positionInterviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre registration and or registration based on assigned workObtains insurance information and initiates the verification and authorization process with providers, central access and service departmentCompletes verification of coverage of all insurances and financial clearanceEnsures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patientMay perform other duties as assigned or directed by managementKnowledge, Skills, & AbilitiesMeets and exceeds department goals including accuracy, point of service collections and productivityInforms patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collectionsResponsible to review work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billingMaintains departmental standards of efficiency, accuracy and productivityComplies with organizational, facility, and departmental policiesMaintains department productivity by asking for additional duties when patient flow permitsParticipates in creating a positive environment for patient and colleague satisfaction,Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessaryReflects commitment to building a supportive work environment and maintains a positive attitudeWorks closely and professionally with nursing and ancillary departments to foster a team environmentParticipate in training all training both formally assigned, newsletters, job aids, in services, staff meetings, huddles and facility assigned trainings,Ability to report to any assigned site as needed, including on short notice, to meet operational support and staffing need This Role Might Be For You If You thrive in a fast-paced environment.You are good at multitasking and customer service. You have experience working within healthcare or other related areas which are customer service focused. To be considered for this opportunity, you must have the following qualifications: Required High school diploma or equivalent requiredMinimum of 1 year Hospital Based Patient Access experience Preferred Customer service experiencePatient Access experienceMedical terminology experience Why You’ll Love Working Here At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include: Generous Paid Time Off (Vacation, Holidays, Sick Time) Medical, Dental & Vision Insurance Prescription Drug Coverage Retirement Plans Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Life and Disability Insurance Wellness Programs and Flexible Spending Accounts Voluntary Benefits (like Pet Insurance) Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon) Community involvement and volunteer opportunities …and more! Why RWJBarnabas Health RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer