Patient Access Rep II

About the role

The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle.

Responsibilities

• Coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts.
• Participating in training through the development of training tools, presentations at department in-services or staff meetings, or training registration staff outside the patient access department.
• Working closely and professionally with nursing and ancillary departments to foster a team environment.
• Reflecting commitment to building a supportive work environment and maintaining a positive attitude.
• Demonstrating initiative and motivation; proactively identifying and resolving problems and escalating issues to leadership when necessary.
• Providing service‑oriented support with good written and verbal communication skills and accurate typing ability.
• Being detail‑oriented and promoting patient satisfaction.

Requirements

• High school diploma or equivalent.
• Customer service experience.

Qualifications

• Medical insurance verification and authorization experience (preferred).
• Patient access experience (preferred).
• Knowledge of registration, non‑federal and federal billing regulations, and state programs such as Charity Care (preferred).
• Medical terminology and computer skills (preferred).

Skills

• Detail oriented.
• Patient‑satisfaction focused.
• Service‑oriented background.
• Good written and verbal communication skills.
• Accurate typing ability.
• Initiative and motivation.
• Problem identification and resolution.
• Escalation of issues to leadership when needed.
• Commitment to a supportive work environment.
• Positive attitude.
• Team collaboration with nursing and ancillary departments.
• Ability to develop training tools and conduct presentations.

Benefits

• Paid Time Off (vacation, holidays, sick time)
• Medical, Dental & Vision Insurance
• Prescription Drug