Patient Access Rep II

Overview

BJC is looking for a Patient Access Rep II in our wound care department at Christian Hospital. Full Time Position, Monday - Friday, 8:00am - 4:30pm.

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity.

Responsibilities

• Facilitates hospital registration and scheduling within multiple BJC systems.
• Registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Ensures accurate patient records through strong communication skills.
• Communicates with patients about preparation instructions for scheduled procedures, education on financial responsibilities, and collection of applicable patient payments.
• Enforces hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
• Completes HIPAA acknowledgements.
• Solves complex issues using critical thinking skills.
• Affectionately responds to a variety of situations, anticipating patients' needs.
• Communicates professionally, positively, and patient-focusedly with all patients, families, and co-workers.
• Mentors lesser skilled employees.
• Works independently to consistently meet or exceed quality standards.

Minimum Requirements

• High School Diploma or GED.
• Associate's Degree preferred.
• 2-5 years of experience preferred.
• No supervisor experience required.

Benefits And Legal Statement

BJC Total Rewards: Comprehensive medical, dental, vision, life insurance, disability insurance, and legal services available first day of the month after hire date. Discretionary 4% BJC Automatic Retirement Contribution, 401(k) plan with BJC match, tuition assistance, adoption assistance, health care and dependent care flexible spending accounts, paid time off benefit combining vacation, sick days, holidays and personal time, and BJC Institute for Learning and Development. Not all benefits apply to all jobs. For more information, go to our Benefits Summary. Equal Opportunity Employer.