Patient Access Rep II

Overview

BJC is looking for a Patient Access Rep II in our therapy department at our St. Peters location! Part Time Position 24 hours per week Monday, Tuesday, and Friday 8:30am - 5pm.

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

• Facilitates hospital registration and scheduling within multiple BJC systems.
• Registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Ensures accurate patient records through strong communication skills.
• Provides preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• Affirms understanding and enforcement of hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
• Completes HIPAA acknowledgement.
• Solves complex issues with critical thinking skills.
• Anticipates and responds to patients' needs in a professional, positive, and patient-focused manner.
• Works independently to meet or exceed quality standards and serves as a mentor for lesser skilled employees.

Minimum Requirements

• High School Diploma or GED.
• Associate's Degree preferred.
• 2-5 years of experience preferred.
• No supervisor experience required.
• CHAA certification preferred.

Benefits And Legal Statement

BJC Total Rewards: Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.

To Learn More, Go To Our Benefits Summary. Not all benefits apply to all jobs.

Equal Opportunity Employer.