Patient Access Rep I

Overview

BJC Healthcare is a large nonprofit organization serving the greater St. Louis area. It operates 14 hospitals and multiple community health centers, providing services including inpatient and outpatient care, primary care, and rehabilitation. BJC is known for its commitment to community benefits, offering $785.9 million annually in charity care and community benefits.

Role Purpose

The Patient Access Representative is responsible for ensuring high-quality customer service, emotional intelligence, and professionalism. They handle all aspects of patient registration and scheduling across multiple BJC facilities, ensuring accurate insurance information, benefit verification, and point-of-service collections.

Responsibilities

• Problem-solve and communicate professionally with patients, families, and colleagues in various settings.
• Ensure proper patient identification, registration, and scheduling.
• Verify insurance completeness and sign-off on orders.
• Provide preparation instructions and financial education for scheduled procedures.
• Comply with complex regulatory guidelines related to Medicare Secondary Payer, HIPAA, and other healthcare regulations.

Minimum Requirements

• High School Diploma or GED
• No prior experience required
• Associate's Degree preferred
• Supervisor experience preferred

Preferred Requirements

• Education: Associate's Degree
• Experience: Supervisor experience
• Licenses/Certifications: CHAA

Benefits and Legal Statement

At BJC, we offer comprehensive benefits including medical, dental, vision, life insurance, disability, and legal services. We also provide retirement contributions, tuition assistance, and paid time off. BJC is committed to supporting your overall well-being through various programs and resources.