Patient Access Rep - Hospital Registration - Full Time - Rotating Shifts/Rotating Weekends - Baton Rouge

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting directly to the Registration Team Lead, you'll greet patients and guests courteously, initiate scheduling, and ensure smooth patient check-ins and admissions. Your role is crucial in ensuring accurate patient information is captured and maintained, supporting efficient financial transactions, and enhancing overall patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and handle conflicts professionally.
• Adapt to different patient populations and maintain a professional demeanor.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, or similar customer service environment.
• High school diploma or equivalent preferred.
• Associate’s degree preferred.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software relevant to the role.
• Strong interpersonal skills and ability to solve practical problems under pressure.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Must be able to work flexible hours, including evenings and weekends.
• Must be able to lift up to 20 pounds.
• Must be able to work in a fast-paced, high-stress environment.

Skills

• Basic computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software relevant to the role.
• Strong interpersonal skills and ability to solve practical problems under pressure.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.

Benefits

Ochsner offers a comprehensive benefits package including health insurance, dental insurance, vision insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and growth within our organization.

Pay

The salary range for this position is $18.00 - $22.00 per hour, based on experience and qualifications.

Schedule

This role typically works Monday through Friday, with some evening and weekend shifts as needed.