Patient Access Rep/Medical Assistant- Urgent Care- Arlington Baton Rouge

About the role

We're looking for someone to join our team in a clinic setting. This role involves appointment scheduling and performing medical assistant functions.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate
• Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information
• Maintains compliance with workplace drug and alcohol testing programs, if applicable
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned

Requirements

• High School Diploma/GED or equivalent
• Completion of a Medical Assistant training program preferred
• Related experience in a clinic or medical office setting preferred
• Basic Life Support (BLS) from the American Heart Association certification required
• Other certifications such as Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) preferred

Qualifications

• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations