Patient Access Representative/Medical Assistant - Urgent Care

About the role

We are seeking a dynamic and compassionate individual to join our team as a Medical Assistant. Reporting to a licensed healthcare provider, you will provide direct patient care, schedule appointments, and assist in the delivery of healthcare services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
• Perform vital signs and other screenings, obtain height, weight, allergy and medication history and other assessments.
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant training program preferred.
• Related experience in a clinic or medical office setting preferred.
• Basic Life Support (BLS) from the American Heart Association certification required.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.

Skills and Abilities

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficiency with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Skills to effectively present information and respond to questions from patients and customers.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Must have effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have skills to effectively present information and respond to questions from patients and customers.
• Must have the ability to work collaboratively with other departments.
• Must have the ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

Ochsner Health offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found in the employee handbook upon hire.

Pay

The salary range for this position is $[Insert Range Here]. Final compensation will be determined based on experience and qualifications.

Schedule

This position is typically full-time with hours to be determined based on department needs. Part-time schedules may also be available.