Patient Access Representative - Urgent Care

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, obtaining necessary prior authorizations and referrals as needed.
• Responds to customer inquiries.
• Affords departmental coverage as needed.
• Performs other duties as assigned.

What You Bring

• High School Diploma or equivalent.
• Preferred: Minimum of 1 year of medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding.
• Demonstrated knowledge of insurance processes and regulations.
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, emphasizing meeting time-sensitive deadlines.
• Good customer service skills and interpersonal skills.

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

Benefits

• 403b retirement plan for caregiver contributions.
• Wellness benefits.
• Discount program.
• Expanded EAP and mental health program.

Equal Opportunity Employer

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.