Patient Access Representative - Urgent Care

About the role

This position conducts professional patient interviews, obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor.

Completes payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The role requires the delivery of quality performance and service excellence.

Responsibilities

• Perform professional patient interviews to collect demographic, financial, and biographical information.
• Understand and apply insurance terminology to ensure accurate billing to payors.
• Verify patient insurance eligibility and confirm benefits eligibility.
• Gather statistical information in compliance with federal and state regulations.
• Complete payment transactions and professionally collect money owed by patients and guarantors.
• Make referrals to financial resources such as payment plans and lines of credit.
• Deliver quality performance and service excellence.
• Answer basic registration questions with minimal support.
• Demonstrate quality customer service.
• Participate in timely, efficient workflow.
• Achieve quality score for career ladder level I as determined by Patient Access Leadership (Centralized Patient Access).
• Perform registration in at least one location.
• Consistently score a minimum of 92% on a customer service review.
• Meet productivity goals where applicable.

Requirements

• Less than 1 year of applicable experience.
• Basic Life Support certification from the American Heart Association or Red Cross.
• Strong computer skills and critical thinking abilities.
• Ability to multitask in a fast-paced work environment.

Schedule

Full Time, Day shift (United States of America).