Certified Medical Assistant -Patient Access Rep. Shreveport Urgent Care - PRN

About the role

This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information
• Meet the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• High School Diploma/GED or equivalent (Required)
• Completion of a Medical Assistant training program (Preferred)
• Basic Life Support (BLS) from the American Heart Association (Required)
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) (Preferred)

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of patient information
• Must be proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers, with proficiency
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Physical demands

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects
• Duties performed routinely require exposure to blood, body fluid and tissue
• Works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases
• Occupational risk for exposure to all communicable diseases
• Within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste