Patient Access Representative - PRN Shreveport

About the Role

This position greets patients and guests in a courteous manner whether via telephone contact or in person. You will initiate scheduling appointments or completing the check-in process/admission for patients, obtain and verify accurate identification and demographic data for the patient’s permanent medical record, and ensure confidentiality of all patient information. The role involves point-of-service collections, face-to-face patient interactions related to registration and admission, and verification of insurance via electronic, telephone, or web applications. You will improve patient satisfaction by professionally representing the company and supporting multiple functions across all patient and payer types.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process; ensure all required forms and paperwork are accurate and gathered.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing procedures at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships and resolve interpersonal conflicts.
• Adapt behavior to specific patient populations, including respect for privacy, method of introduction, and communication style.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory requirements applicable to the assigned area.
• Other related duties as required.

Requirements

• High school diploma or equivalent (required).
• Associate’s Degree (preferred).
• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment (e.g., front-line registration, financial counseling, banking, retail).

Qualifications

• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (preferred).
• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills; ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages, and keyboard.
• Strong interpersonal skills and ability to work collaboratively with other departments.
• Technical knowledge of healthcare insurance benefits, payor guidelines, referral and authorization processes, and current billing regulations.
• Ability to solve practical problems and handle high-stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making and analytical skills with strong attention to detail.
• Ability to exercise sound judgment in handling or escalating difficult situations.

Physical and Environmental Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects. Involves sitting most of the time but may require walking or standing for brief periods.
• No routine exposure to blood, body fluid, or tissue; not required to perform or assist in emergency care or first aid.
• Works with patients who have known or suspected communicable diseases and may enter isolation rooms.
• Occupational risk for exposure to all communicable diseases and potentially hazardous medications or waste within the healthcare environment.