Patient Access Rep - Part Time - Emergency Department - Weekends - Baton Rouge

About the role

We are seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting to the Registration Supervisor, you will greet patients and guests in a courteous manner, initiate scheduling, and complete the check-in process/admission for patients. Your role will also involve verifying accurate identification and demographic data, performing point-of-service collections, and improving patient satisfaction through professional interactions.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, adapting explanations of services or procedures, requesting permissions, and communicating effectively.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State, and Local billing regulations.
• Strong interpersonal skills and the ability to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• High school diploma or equivalent.
• Prior experience in a healthcare setting preferred.
• Preferred certifications: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification).