PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (22477)

Responsibilities

• Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services.
• Inputs information in Paragon and completes appropriate forms.
• Records accurate demographic, financial and insurance information for all patients registered.
• Verifies all information and updates the patient’s information in the computer as necessary.
• Verifies the accuracy of demographics and insurance information at the time of patient’s Admission;
• Scans each required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.
• Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.
• Refers patients that are self-pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.
• Financial clearance and approval must be obtained for any patient that is seeking ambulatory and/or outpatient psychiatric services; all Self Pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Captures and assigns acute care beds based on sex, diagnosis, acuity and age.
• Assigns Behavioral Health beds as well as the ED nursing staff.
• Maintains accurate bed census and statistics.
• Performs a Census Reconciliation in the am with each unit.
• Routes admission forms to appropriate departments.
• Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.
• Collects payments for deposits to meet deductibles and co-insurance.

Requirements

• One to three years Customer Service Experience.
• Prior Registration Knowledge required.
• Typing: 50+ WPM.
• Must pass alphanumeric skills test.
• Good oral and written communication skills.
• Prior Medical Terminology is required.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; Bilingual Preferred.

Qualifications

• High School Graduation and some college preferred.

Skills

• Respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness.
• Customer Service Performance expectations.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Benefits

• Comprehensive benefits package, including a competitive medical, dental, and vision plans.
• Generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Commitment to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs.

Pay

Salary Commensurate With Experience Within Posted Range $19.88 to $22.81 per hour

Schedule

N/A

Benefits

• Comprehensive benefits package, including a competitive medical, dental, and vision plans.
• Generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Commitment to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs.