PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (23950)

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to join our team.

Responsibilities

• Accepts reservations for hospital admission, clinic visits, SDS, ED, and behavioral health services.
• Inputs information in Paragon and completes appropriate forms.
• Receives and records accurate demographic, financial, and insurance information for all patients registered.
• Verifies all information and updates the patient’s information in the computer as necessary.
• Verifies the accuracy of demographics and insurance information at the time of patient’s admission; scans each required item (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.
• Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.
• Refers patients that are self-pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.
• Ensures financial clearance and approval for any patient seeking ambulatory and/or outpatient psychiatric services; all self-pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admits, discharges, and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Coordinates with nursing the assignment of acute care beds based on sex, diagnosis, acuity, and age. Behavioral Health beds are assigned by the Access Center as well as the ED nursing staff.
• Maintains accurate bed census and statistics; performs a Census Reconciliation in the morning with each unit, done patient by patient and bed by bed to obtain the accurate count.
• Routes admission forms to appropriate departments.
• Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.
• Collects payments for deposits to meet deductibles and co-insurance.
• Provides customer service with respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience, and helpfulness; all responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures and creates necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct; is familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Notifies supervisor concerning admissions that do not meet the hospital financial policy.
• Maintains accurate logs (i.e., Census, Outpatient Ambulatory).
• Participates in educational programs and in-service meetings.
• Cross-trains in as many divisions within Patient Access (exception: Central Scheduling).
• Answers telephone calls utilizing the proper standards of Telephone Etiquette.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Requirements

• One to three years of customer service experience.
• Prior registration knowledge required.
• Typing: 50+ WPM; must pass alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology required.
• Good interpersonal skills.
• Speaks, reads, and writes English to the extent required by the position; bilingual preferred.
• High school graduation; some college preferred.

Job Setting/Physical Demands

• All areas of Patient Access—contact with patients and hospital staff.
• Occasionally lifts, positions, pushes, and/or transfers patients.
• Occasionally lifts and carries baggage or equipment belonging to patients.

Pay

$19.88 to $22.81 per hour.

Benefits

• Comprehensive benefits package, including competitive medical, dental, and vision plans.
• Generous time off policy: ample vacation days, personal time, sick leave, and nine paid holidays.
• Robust tuition reimbursement and continuing education programs to support ongoing development.