PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (23626)

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment for those passionate about making a difference in a collaborative setting.

Responsibilities

• Accepts reservations for hospital admission, clinic visits, SDS, ED, and behavioral health services.
• Inputs information in Paragon and completes appropriate forms.
• Receives and records accurate demographic, financial, and insurance information for all patients registered.
• Verifies all information and updates the patient’s information in the computer as necessary.
• Verifies the accuracy of demographics and insurance information at the time of patient’s admission; scans required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.
• Contacts insurance companies on behalf of the ED clinical staff to notify of a patient’s admissions to the behavioral health units.
• Refers self-pay patients to the appropriate ARMDS representative to determine eligibility for Medicaid and/or Charity Care.
• Ensures financial clearance and approval for patients seeking ambulatory and/or outpatient psychiatric services; provides self-pay patients with a clearance slip from Credit and Collections noting the appropriate payment plan.
• Admits, discharges, and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Coordinates with nursing to assign acute care beds based on sex, diagnosis, acuity, and age; assigns Behavioral Health beds in collaboration with the Access Center and ED nursing staff.
• Maintains accurate bed census and statistics; performs a Census Reconciliation in the morning with each unit, verifying patient-by-patient and bed-by-bed.
• Routes admission forms to appropriate departments.
• Ensures each discharge order includes a discharge disposition and verifies correct service and plan codes for patient status transfers.
• Collects payments for deposits to meet deductibles and co-insurance.
• Delivers customer service with respect, flexibility, knowledge, confidence, professionalism, a pleasant attitude, patience, and helpfulness; ensures all responses are timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures and creates necessary updates to address them.
• Understands and adheres to the Medical Center’s Code of Conduct; is familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Notifies supervisor concerning admissions that do not meet the hospital financial policy.
• Maintains accurate logs (e.g., Census, Outpatient Ambulatory).
• Participates in educational programs and in-service meetings.
• Cross-trains in multiple divisions within Patient Access (exception: Central Scheduling).
• Answers telephone calls utilizing proper Telephone Etiquette standards.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Requirements

• One to three years of customer service experience.
• Prior registration knowledge required.
• Typing: 50+ WPM; must pass alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge required.
• Good interpersonal skills.
• Speaks, reads, and writes English to the extent required by the position; bilingual preferred.
• High school graduation; some college preferred.

Job Setting/Physical Demands

• Works in all areas of Patient Access with contact with patients and hospital staff.
• Occasionally lifts, positions, pushes, and/or transfers patients.
• Occasionally lifts and carries baggage or equipment belonging to patients.

Pay

$19.88 to $22.81 per hour.

Benefits

• Competitive medical, dental, and vision plans.
• Generous time off policy, including ample vacation days, personal time, sick leave, and nine paid holidays.
• Robust tuition reimbursement and continuing education programs to support ongoing professional development.